New Features & Updates

1. Manage Your Own Reservations
Clients will now be able to schedule, modify, and cancel reservations directly through the owner portal.

• Daycare & Grooming: Can be cancelled or modified at any time through the portal.

• Boarding: 

  • The system will allow you to modify boarding reservations 7 days or more prior to your scheduled start date.

  • If you are within the policy window, you will need to call the business directly to cancel or modify your reservation and will still be responsible for the 50% cancellation fee, per your contract.

We strongly encourage parents to use the owner portal for all scheduling changes to ensure accuracy and help reduce human error.

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2. Upload Vaccine Records
You will be able to upload and update your pup’s vaccine records directly through the portal for review.
Please note: all uploaded and updated vaccines will still be reviewed and confirmed by our staff to ensure dates are accurate and up to date before approval.

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3. Communication Changes
With the new system, we will no longer be able to send text messages through our platform. Communication can be made via:

• Phone call

• Email

• Paw Partner’s built-in messaging system